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Customer Profile
Montcalm Hotel
The Montcalm Hotel, an existing customer of SoftBrands, managed its operations on an old DOS-based platform, LANmark PMS, which did not have the rich functionality desired by Montcalm in order to move their hotel forward. “We were ready to move to a PMS that could successfully manage the core part of our business. The PMS needed to be built on proven, reliable technology with an emphasis on continued development and support from the supplier. Choosing the correct supplier was just as important to us as the software, we believe in delivering a high level of service to our customers and demand the same from our suppliers in return,” said Antonio Carvalho, Financial Director, Montcalm Hotel
. Read more.
Industry Update
The Bottom Line is Great Guest Experience
Customer Relationship Management is taking a new turn with the guest experience today beginning prior to the guest arrival, enhanced during the stay and extending far beyond check out.
The ability to meet individual guest requirements is a growing concern in the hospitality industry. With growing competition, hotels are leveraging technology to stay ahead of the curve and each other. Read more.
Customer Center Update
Tips and Tricks
Have you checked out the Tips & Tricks section in the Customer Center?
The Tips & Tricks section contains time-saving tips to help you better utilize your systems. They are provided by our
product specialists and cover most of our main systems.
Some of the types of tips include:
· End of Year set-up and procedures
· Making changes to reports
· Short cuts to make processing quicker
· How to use hot keys
· Basic System maintenance
Log in to see what you can learn!
Knowledge Center Update
Knowledge Center has been designed to allow customers to get answers to questions or to troubleshoot issues relating to our various products. Currently we have over 2100 resolutions in our database. Read more.
Product Tips
This issue features tips on Medallion, PORTfolio and LANmark
Product Sunset
In an on-going effort to provide reliable high-quality products and services, SoftBrands periodically ‘sunsets’ or retires older and outdated versions of software. In other words the products reach the ‘sunset’ period. When discontinuing products, SoftBrands also discontinues live support, services and product development for those versions, but assists in identifying the best solution for moving forward.
Products Being Discontinued
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Product Name |
Sunset Date |
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Epitome POS |
31 Mar 2009 |
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Epitome For Unix |
31 Mar 2009 |
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Epitome For I Series |
31 Mar 2009 |
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Check/ Ice |
31 Mar 2009 |
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RIO |
30 Jun 2009 |
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LANmark |
31 Dec 2009 |
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PORTfolio POS |
31 Dec 2011 |
There are numerous accounts that have already made the transition to a new product, which can result in lower support costs than staying with an older product. Read more.
We Welcome Our New Customers
We extend a very warm welcome to all our new customers, including some of the following.
SoftBrands in News
SoftBrands Aligns Business for Strong Growth in Australia
SoftBrands, Inc. (AMEX: SBN), a global supplier of enterprise application software, announced that it will now be responsible for all sales and support of SoftBrands’ products throughout Australia. Previously, certain SoftBrands’ products were sold and supported by a business partner, Trilogy Business Systems, which will now focus on its other businesses. “This change will enable us to better position and reinforce our presence in this marketplace,” said Harbans Singh, President, SoftBrands Hospitality, Asia Pacific. “SoftBrands is planning on stronger growth across Australia and we will leverage our existing customer base to grow this market organically.” Read more.
SoftBrands to Expand its Hospitality Business in India
SoftBrands, Inc. (AMEX: SBN), a global supplier of enterprise application software, is expanding its business operations in India to support the growing demand for hospitality solutions and services in the country.
“India’s hospitality industry is growing exponentially and offers tremendous business opportunities for us across the country,” said Harbans Singh, SoftBrands, president, Hospitality, Asia Pacific. “To support and commit to this burgeoning sector, we are expanding our business operations to larger premises in Bangalore including the worldwide support center, research and development center and a new sales operation in New Delhi.” Read more.
SoftBrands Selected by the Kessler Collection
SoftBrands, Inc. (AMEX: SBN), a global supplier of enterprise application software, today announced that The Kessler Collection has selected SoftBrands to implement a full range of SoftBrands technology solutions for The Kessler Collection, a portfolio of luxury boutique hotels and resorts.
SoftBrands Epitome Property Management System (PMS), Emerald Point of Sale (POS), Karyon Reservation and Distribution Services, and Condotelware will provide “Best of Breed” solutions tailored to achieve the unique requirements for each of their boutique luxury hotels. Read more.
Events
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